01

What payment methods does Pumpman accept?

For online orders, Pumpman accepts Visa, Mastercard, and PayPal. All purchases on pumpmanusa.com are processed in U.S. dollars (USD).

For distributors, contractors, commercial projects, or other large-volume orders, please contact our team directly. Qualified business orders can be handled separately through bank transfer and contract-based transactions.

02

Where does Pumpman ship from, and do you offer free shipping?

Pumpman fulfills U.S. orders from our East Coast and West Coast warehouses, allowing us to serve customers across the country more efficiently.

We currently ship throughout the United States, including Alaska, Hawaii, and Puerto Rico. Additional shipping charges or longer delivery times may apply to destinations outside the contiguous United States.

Orders of $99 or more qualify for free standard shipping within the contiguous United States.

Most in-stock orders are processed within 1–2 business days. Final delivery time depends on your location, product size, and shipping service. Tracking information will be provided once your order has shipped.

03

What is Pumpman’s return policy?

We offer a 30-day return period starting from the date you receive your order.

If you change your mind, order the wrong product, or no longer need the pump, you may request a return within 30 days. The customer is responsible for return shipping costs for non-defective returns.

Products that have been opened, installed, or tested may still be eligible for return within the 30-day period, subject to inspection after they are returned.

If your product arrives damaged, defective, or incorrect, Pumpman will cover the reasonable return or replacement shipping costs.

Please contact Pumpman Support before returning a product so our team can provide the appropriate return instructions.

04

What warranty does Pumpman provide?

Pumpman products are backed by a one-year limited warranty, beginning on the date the product is delivered.

The warranty covers qualifying product failures caused by defects in materials or workmanship under normal and intended use.

If you experience a problem during the warranty period, contact Pumpman Support first. Our team will diagnose the issue and determine the most appropriate solution.

Depending on the issue, we may:

  1. Provide troubleshooting assistance → 2. Send replacement parts → 3. Replace the complete pump if necessary.

For qualifying warranty claims, Pumpman will cover the associated replacement shipping costs.

Damage caused by improper installation, misuse, operation outside specified conditions, unauthorized modification, or other customer-caused damage is not covered by the limited warranty.

05

How do I get technical or after-sales support?

Pumpman provides technical and after-sales support through email and WhatsApp.

Our support team can assist with product operation, installation questions, troubleshooting, replacement parts, warranty claims, and other product-related issues.

We aim to respond to customer inquiries within 12 hours.

To help us diagnose your issue faster, please include your pump model, serial number, order information, a description of the problem, and photos or videos when available.

For many issues, our support team can diagnose the problem remotely and provide either installation guidance or the appropriate replacement component without requiring the complete pump to be returned.

06

How do I know which Pumpman pump is right for me?

Choosing the correct pump depends on more than horsepower.

Important factors may include your application, required flow rate, total head, suction lift, well depth, pipe diameter, power supply, water source, and installation environment.

Each Pumpman product page provides technical specifications and recommended applications to help you compare models.

Pumpman is also developing a more intuitive pump selection system designed to help customers identify suitable products based on their actual application requirements.

If you are unsure which model to choose, contact Pumpman Support before purchasing. Our team can help you evaluate your application and recommend an appropriate solution.

07

Where can I find manuals and installation instructions?

Pumpman products are designed to make installation and operation easier to understand.

Selected products include two levels of documentation:

Quick Start Guide

— A highly visual, illustrated guide designed to explain the essential installation and startup process as clearly as possible.

Technical Manual

— Detailed information covering safety requirements, specifications, installation, operation, maintenance, and troubleshooting.

Selected Pumpman products also include a QR code that connects you directly to the product’s online Support Center, where you can access the latest manuals, installation resources, troubleshooting information, videos, and customer support.

Our goal is simple: professional pumping technology should not be unnecessarily difficult to understand.

Pumpman — Better Pump for All.