Warranty & Returns

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I. Warranty Period and Scope

Warranty Period:

Standard across the entire product line: A 2-year warranty and lifetime technical support are included with all purchases made on the official website.

II. 30-Day Return and Refund Policy

1. Basic Conditions for Returns

Products must be in their original condition: unopened, with original tags attached, and in intact original packaging. A receipt or proof of purchase is required.

Unauthorized returns made without prior official approval will not be accepted.

2.Return and Exchange Rules by Scenario

Order not yet shipped: Order cancellation and full refund within 3 business days.

Shipped but not yet delivered: You may refuse delivery upon arrival. If delivery is refused for personal reasons, a 10% restocking fee will be deducted.

Delivered – Objective/Quality-Related Reasons (Free Return/Exchange):

Applicable scenarios: Product malfunction or quality issues (damage, leakage, motor failure, etc.), item does not match description (wrong model/color), damage during transit, or incorrect quantity shipped.

Resolution: We provide a prepaid shipping label for free returns; if damage is limited to the exterior or accessories due to shipping, we will send replacement parts free of charge.

Delivered – Subjective/Personal Reasons:

Applicable scenarios: Purchased wrong model/voltage/connector size, changed mind, found a cheaper alternative, etc.

Fee rules:

Unopened: 10% restocking fee applies;

Opened: Returns/refunds are not accepted as the item cannot be resold.

3.Refund Timeline and Method

Once the warehouse receives and inspects the returned item, the refund will be automatically processed to the original payment method within 10 business days. If the funds are not received more than 15 business days after approval, please contact official customer support for a follow-up.

III. After-Sales Service and Technical Support Process (Claim & Support)

Official After-Sales Contact Information:

Official After-Sales Email: pumpmansupport@gmail.com (Response guaranteed within 24 hours).

Online Forms and Troubleshooting Center: After-sales forms can be submitted via the “Support Center” or “Contact” sections at the bottom of the official website.

Required Information for Reporting Issues and Warranty Assessment:

Order Number and Model Name (from the product nameplate);

Video or on-site photos showing the issue (e.g., pump not running, circuit breaker tripping, water leakage, etc.);

Details regarding the operating environment (e.g., continuous runtime, use of extension cords and their specifications, measured voltage at the power outlet, etc.).

If the official engineering team confirms the issue is due to a product quality defect or component failure, arrangements will be made—in accordance with warranty terms—for free replacement parts, a full unit replacement, or a refund.